Have you ever thought to yourself, “What the heck is this ‘cloud’ that people are always referring to?” It’s definitely not the Stratus or Cumulus types that you learned about in school but, rest assured, you’re not the only one who wants to know more about ‘the cloud’ and even how it can help your business.
First, let’s start with the basics. What is the cloud exactly? The cloud isn’t a physical thing. It’s a network of servers that is managed by a third party. The cloud allows you to store data and programs on a remote server and access it through the Internet instead of your computer's hard drive. You’re likely already using the cloud if you have Facebook, put pictures on Instagram, save things from your iPhone to iCloud or save files to an online storage place like Dropbox. So the ‘cloud’ isn’t as scary as one may think. In fact, it can provide countless benefits to your business, some of which you may already be using such as backup and disaster recovery, email, and phone. Wait…hold the phone (cheesy pun intended), did I just say a cloud phone? Yes, a cloud phone could easily be the best improvement you make in your business this year. Let’s discuss what a cloud phone is and why your business needs to upgrade.
Think of a cloud phone the same way your email functions. You choose a hosted email service, like Google for example, versus creating your own. Google then maintains the service, completes upgrades as needed, and provides support; which means all you have to do is login, choose your settings, and do business. You don’t have to worry about the time and costs of keeping the email service running. That’s how the cloud phone works and instead of calls taking place over wires and through the switch, they take place securely over the Internet.
A cloud phone system gives you the ability to customize the features to exactly what you and your employees need, and the option to change them or scale quickly. This is extremely beneficial for businesses that are growing or where employees work remotely.
Let’s face it; when customers need something, they need it now. Unfortunately, some traditional business phone systems only provide one option for a customer to get in touch with your employees, leaving the customer to have to call the employee’s personal numbers. The advanced features a cloud phone has can eliminate the ‘phone tag’ and allow your customers to reach the right person, no matter where they are, by calling just one number. This helps provide a better experience and increases customer satisfaction.
You might be hesitant to upgrade because you previously made a significant investment in your current phone system, but with customers’ needs changing and employees needing to be more mobile, you can’t afford to not stay up-to-date with the current technology. The good news? Future technological changes and features can all be done within the cloud, so you won’t have to continue to make costly investments. Some cloud phone providers also provide the phones with the service, so you may not have to buy new phones at all!
Since most business relationships begin on the phone, having the right system in place can help you grow and profit from that relationship. A cloud phone is customer oriented, user-friendly, and has a host of customizable features through affordable plans. Every business, large or small, can have a phone system that helps make doing business easier and more cost effective.
Want to know more about the cloud phone? Check out our list of 10 Amazing Benefits of the Cloud Phone You Wish You Had. Spoiler alert…#4 is an employee favorite!
Contact a Nex-Tech sales representative today to find out how cloud phone can help your business.