Cloud Phone has been the game changer in telecommunications for the last several years – it’s feature-rich, very scalable and easy to deploy, manage and use. The 2017 project at Fort Hays State University is a great showcase of how switching can be the best thing you’ve ever done.
In 2017, Nex-Tech cut over FHSU to its Cloud Phone solution. It was our biggest Cloud Phone install yet with close to 1,000 handsets and multiple locations on and off campus. Naturally, there were many challenges, potential pitfalls and complexities to manage.
As we responded to the formal RFP, I was convinced that our Cloud phone solution was a great fit because it combined the many diverse needs in one system. Thankfully, FHSU agreed. Mark Griffin, Chief Technology Officer tells us: “[It] has been excellent for us. The best part was that we were able to get hundreds of staff and faculty on one phone system and we didn’t have any upfront cost. It allows us to easily forward our phones to wireless cell phones and other places on campus. I would highly recommend Cloud Phone; they made the transition simple and easy for us.”
After FHSU awarded the bid, we assembled a team of Engineers, Technicians and a dedicated Project Manager that scoped and planned the details and implemented the project in very close collaboration with FHSU. Kevin Karlin served as the lead technician and Dennis Keesee as the project manager, which provided single point of contacts for the customer for anything regarding the project. Darren Walters, Sales Engineer, is convinced that “[H]aving a dedicated resource for each project along with defined processes for implementation ensures high quality and consistent delivery of our Cloud Phone solution, no matter if it’s 5 or 500 phones. That is what sets us apart from the competition. In addition, we are also the service provider, so we can take care of the voice service portion as much as the hard- and software of the system. That means it’s a comprehensive, end-to-end solution for our customers.” All of that resulted in an extremely smooth implementation, which was completed two months ahead of schedule to everyone’s delight!
Of course, it is a two-way street: FHSU’s technical team was superb according to Kevin Karlin. “We worked very closely with Kevin Burd, Jordan Munsch, James Cech, and Derek Johnson and they were fantastic. They are very knowledgeable in their fields and know their campus well. Part of the smooth transition was their exceptional support to prep and educate the users, as well as functioning as first-tier contacts going forward.” FHSU’s IT team created a special support email address that was supplied with each handset so questions and change requests could be routed to that team, who works directly with our local techs. This helps getting the right people on the problem quickly and efficiently. And, of course, our local techs are always within reach.
As for me, my favorite part of the project was that we kept adding users to the Cloud Phone system as the install went on because many of those who were hesitant to switch at first saw how great it worked and changed their mind. There is no better reward as an Account Manager than happy customers!