I sometimes refer to my role within Nex-Tech as a firefighter. We all have those days where we feel like a firefighter, working from one issue to another putting out fires. Don’t get me wrong, these aren’t always fires, but issues customers may have that I can assist them with.
I live in the small community of Quinter, KS. I hope most reading this can relate to life in a small community. We all wear lots of hats. One of my hats happens to be a volunteer firefighter helmet for Quinter Fire and Rescue. You wouldn’t expect a small community fire department to see a lot of action and most full-time fire departments would laugh at our firefighting practices. However, Quinter is nearly the half way point between Denver and Kansas City on Interstate 70. So, you can imagine how many vehicles travel through our community each day. I would guess more than 50% of our calls are 10-47s or 10-48s (auto accident with and without injury) along the interstate.
As a member of the Fire and Rescue team, we constantly prepare for scenarios we hope we never need to deal with. These range from structure fires requiring us to “Bunker Up”, to cutting people out of cars with the dreaded “Jaws of Life”. In our preparation, even the simplest things like getting properly dressed are important. We practice getting dressed in our bunker gear and air packs quickly and more importantly properly. Entering a burning building can present some dangers, even in full bunker gear. One of the biggest dangers besides the fire can be the steam created by putting the wet stuff on the hot stuff. Any exposed skin will be burned and blistered. And let’s face it, an injured firefighter can’t help anyone.
Nex-Tech, no different than any other triple play service provider, tries to prepare ourselves and our network for those events we hope we never need to deal with. Just like firefighting, early warnings to a service-impacting event would be welcomed. Unfortunately, for the 10 plus years I’ve been on the fire and rescue department, I can’t recall an early warning that we were going to have a structure fire or auto accident. I can say though that our NOC is providing us early notifications of failures within our network. We have developed a service with our NOC called NOCAware. NOCAware profiles and measures alarms in our core transport and access areas of our network to proactively detect and report fault areas before they become service impacting.
We may not be able to provide you early warnings of actual structure fires or auto accidents in your community, but if you’re interested in taking a proactive approach to identifying potential service-impacting events within your network, please contact me, Doug Kuntz, at 785-621-2974 or by email at firstname.lastname@example.org.