Citizens Coop in Virginia Reflects on using the Cordell VQM for C15.
We are certainly more than happy to speak of our experiences with Cordell and their platforms! Specifically I will speak about the VQM for C15, but we really like their CiNAS network control center as well for our alarm monitoring—which is much more than just alarm monitoring, by the way.
Our C15 included a call history server which tracked all of our VoIP traffic data for us, but to actually utilize that information for troubleshooting, our team was spending hours, sometimes spanning multiple days to find all the call detail records for just one call or issue. When we did find the call detail record (CDR), it often was only one leg of the entire record, leaving us with the problem of finding the second half of the call.
Many times, we can see what is happening just from the wealth of information the interface presents, however, it also gives us the ability to dig further if we need to by using the call reference number to find the correct capture file within our call history server without spending days doing it!
Meet Pete Kelly! Let's Get to Know Him.
Pete has been with Cordell for 16 Years as our Customer Service Manager. He is in charge of product support and customer service. Many of you know him immediately by his deep voice, and as Cordell's extremely helpful manager.
I went to Cal Lutheran for two years as a Geology major and then to Cal Poly Pomona for an Engineering degree. I still have my rock hammer though and have a tough time driving past a road cut without craning my neck.
Tell us a little about your work experience.
Before Cordell I worked in RAID storage, tape storage, was a machinist, drove a tow truck for two years and was a sweeper at Disneyland for a summer. I've been here at Cordell for almost 15 years with 366 of those days here at Nex-Tech.
Where are you from originally?
I was born and raised in the next town over called Pomona. Other than the two years in Thousand Oaks, CA while at Cal Lu, I have yet to live more than 10 miles from my birthplace.
What do you do in your spare time?
What accomplishment are you most proud of?
My mother might say "graduating from college," my father might say "staying out of trouble," and my wife might say "staying employed," but I'm going to go with living a life that has all these people in it.
What has been your favorite vacation?
We rented a house boat on Lake Mohave where we spent a week with no outside communications, just sun, stars, peaceful and serene.
What is your favorite book or movie?
For a book I'm going with The Andromeda Strain, and for a movie I'm calling it a tie between Men in Black and Top Gun. I need to also mention that I can't walk past any of the Alien or Transformer franchise, and I can recite from memory both Grease and Dirty Dancing. How's that for making a decision?
Who is your favorite team?
This is a sports question, right?
If you could be any animal, what would you be and why?
Maybe an Orca. He hangs out in a pod and makes decisions about who his friends are based on how hungry he is. Friend = don't eat, enemy = eat.
What is something people may not know about you?
I'm a quiet, unassuming introverted home body with an opinion. Okay, basically I'm a storyteller and as my wife might add "telling a better version of the truth."
Who has inspired you in your life and why?
My father set many of my standards and established the baseline for whom I would become.
Tell us about your family
Big Bend has selected Cordell Network Solution Experts to enhance monitoring capabilities at the central office and 50 remote sites. Using Cordell’s Virtual CiNAS Network Operations Center, Linux-based edge computing, and Remote Terminal Units (RTU), will benefit Big Bend and its customers for years to come.
Venture has selected Cordell Network Solution Experts new CiNAS Network Operations Center to provide network monitoring with its virtual (VM Ware systems) platform for alarm display and notification. The solution includes a Linux-based edge computing system to collect, pre-process and notify personnel of network conditions using the new cloud-based email to voice delivery system which: 1) Allows for quick and accurate response, and 2) Offers customers the best in network connectivity and performance.
Cordell, a California Company, is a Division of Nex-Tech.
Seth Ritter Joins Cordell Team
Seth Ritter has deep roots in Rural Northwest Kansas and offers a unique perspective on the telecommunications industry having served in various capacities at Nex-Tech. As a CALEA compliance expert, he works with hundreds of broadband service providers throughout the United States.
Seth holds a bachelor’s degree in business administration and as a small-town city council member, he understands the challenges rural America faces and its need for good broadband services.
Check out the NTCA Webinar with Doug Kuntz and Seth Ritter
After hours callouts and truck rolls are some of the most difficult and expensive challenges telecoms face in maintaining core networks.
- SNMP Management—Adding Clarity to Alarms
- Environmental Monitoring
- Monitoring Packet Loss in Video
- Alarm Trending / Reporting
- Voice Traffic Reporting
- Looking for Needles in Your Softswitch Haystack
- Ticketing—If There’s Not a Ticket, It Didn’t Happen!
- Hosted PBX / SIP Trunk Voice Quality Measurement