Nex-Tech Blog | Technology Tips and Tricks | Industry News

Are You Purposeful About Your Customer Experience?

Posted by Steve Riat on Jul 30, 2018 3:12:42 PM

Recently it feels like I am always thinking about my customer experience.  Let’s face it, it is not because I am having a good customer experience.  When I look at some of the companies that are growing exponentially, they almost always have an amazing customer experience-for example, Zappos.  Super fast shipping, free returns and an amazing corporate culture that can be felt through any interaction.  Others might include;

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Topics: Business, Customers

Backup – When All Else Fails

Posted by Olga Detrixhe on Jul 30, 2018 1:03:55 PM

Everyone would probably agree at this point that you should have backup. For your personal data and even more so for your business. Still, the backup landscape seems to be a bit like the wild west with a multitude of options out there and cloud file sharing that seems to blur the lines between file storage and true backup. In addition, backup has shifted from a solution to protect from hardware failures or fires to your very last line of defense when it comes to cybercrime. With all these things in mind, let’s take a look at what to consider when choosing a backup solution for your business:

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Topics: Business, Backup

How to Budget for IT

Posted by Shannon Rothchild on Jul 30, 2018 12:46:06 PM

IT is becoming so prevalent in our businesses that it is thankfully earning its place in many budgets with its dedicated resources. If you’re not budgeting for your IT, here’s your wake-up call; you’re definitely spending money on it, so you might as well include it in your business plan. For those who do budget, many still struggle with spending money ad hoc as they react to issues and failures as they come up. IT can be a monster that’s tough to tame. Today I would like to share a few tips that will help you budget for the long run and stabilize your IT spending. None of these are quick fixes, but they will pay off over time and allow you to scale, so that as you grow your business, your IT helps that growth by enhancing productivity instead of becoming a cost inhibitor to that growth.

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Topics: Managed IT, Business, Technology, Budget

Are We All Insane?

Posted by Megan Hawks on Jul 11, 2018 4:58:04 PM

For years our businesses and services have evolved, but why hasn’t our marketing? Every living creature has to evolve, so shouldn’t our advertising plans? We continuously tell reps to do the same thing we did last year without a flinch. If we understand that times have changed and consumers have altered the way they consume information, why do we keep hitting the repeat button?

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Topics: Telecom Industry, Marketing, Carrier

Weathering the Storm

Posted by Doug Kuntz on Jul 11, 2018 4:23:24 PM

On May 18, 2018, the small town of Quinter, KS, which my wife and I call home, weathered a storm like none I have seen before.  Being a Kansas native all my life, we always talk about our extreme weather.  We often say if you don’t like the weather, wait 20 minutes it will change.

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Topics: Insider, Business

Cybersecurity Through Managed IT

Posted by Curtis Flax on Jul 11, 2018 4:06:46 PM

I’ve come to a sobering conclusion. As an IT Professional focused on protecting the networks of my own employer, as well as our clients, I’ve seen endless demonstrations of how networks can be infiltrated and damaged. The truth is, there is no way to ensure your network is completely safe. No person, no software, no service, can guarantee that.

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Topics: Carrier, cybersecurity, Managed IT

5 Common Mistakes Businesses Make on Facebook

Posted by Jenny Leiker on May 30, 2018 3:54:18 PM

You may have heard that having a social media presence is important for a business. You may have a Facebook page, but with the rules always changing, it’s challenging to keep up with the best practices for your social media.  Having a business Facebook page at all is a great first step. Here are 5 tips on mistakes to avoid to ensure your page is driving business for your company.

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Topics: Business Technology Watch, Social Media

Email – The Most Unappreciated Business Tool

Posted by Brian Meder on May 29, 2018 3:18:18 PM

Let’s face it – email has been around for so long that most people don’t even consider it part of IT anymore – it’s just the standard way to communicate and everyone has it, so we easily take it for granted and forget that your email requires just as much attention as your other IT assets. Yet, many businesses still rely on free mainstream email services for their most crucial business tool that hosts some of their most sensitive data.

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Topics: Business, email

Another Tech Edge in the Books

Posted by Peggi Axelson on May 29, 2018 3:07:38 PM

On May 24, 2018, we hosted the fifth annual Tech Edge. This year brought a few firsts with a lot of talk of innovation and transformation. With over 200 attendees, we started the day with the largest IT crowd we have ever had. The keynote speaker Michael George, CEO of Continuum, set the stage for a day of transformation and innovation as he described how we are in the middle of the technology revolution and how change has already arrived and will continue to be inevitable.

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Topics: Business Technology Watch, Technology, Tech-Edge

Managed IT For Your Cybersecurity Strategy

Posted by Olga Detrixhe on May 29, 2018 2:59:21 PM

I have written many times about Managed IT Services (check out 3 Ways to Know if Managed Services is Right for You) and why it is a good move for many businesses to “tame the IT monster”, regardless of their size and staffing. But, recently the conversation has morphed into an argument for managed IT as an effective cybersecurity strategy.

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Topics: Business Technology Watch, Technology